Quick Finder

Table of Contents

Financial Topics

Strategy and Business Model

Our long-term success depends on our ability to innovate, address global challenges, serve customers, and become a leader in the cloud.

Key Facts

View a summary of the highlights of 2014.

Economy and the Market

We report on the global economy, the global software market, and their impact on SAP.

Integrated Performance Analysis

We invite you to explore a key feature of our report, a depiction of the links between our financial, social, and environmental performance.

Financial Performance

SAP delivered strong growth in the cloud and a solid revenue performance in software and software-related services, despite the accelerated shift from upfront software revenue to more predictable cloud revenue.

Corporate Goals

We have four company-wide strategic goals that we use to steer the company: Growth, Profitability, Employee Engagement, and Customer Loyalty

Environmental Topics

Sustainability Management and Policies

Under the leadership of a chief sustainability officer and team, we help make sustainability integral to our strategy. Our management approach embeds sustainability into business conduct, human rights, procurement, and our engagement with public authorities.

Strategy and Business Model

Our long-term success depends on our ability to innovate, address global challenges, serve customers, and become a leader in the cloud.

Integrated Performance Analysis

We invite you to explore a key feature of our report, a depiction of the links between our financial, social, and environmental performance.

5 Year Summary

Analyze our financial, social, and environmental performance over the past five years.

Chart Generator

View our financial, social, and environmental performance in interactive charts, to see results customized to your interests.

Environmental Performance

Our green cloud aligns our environmental strategy with our business strategy.

Social Topics

Sustainability Management and Policies

Under the leadership of a chief sustainability officer and team, we help make sustainability integral to our strategy. Our management approach embeds sustainability into business conduct, human rights, procurement, and our engagement with public authorities.

Strategy and Business Model

Our long-term success depends on our ability to innovate, address global challenges, serve customers, and become a leader in the cloud.

Integrated Performance Analysis

We invite you to explore a key feature of our report, a depiction of the links between our financial, social, and environmental performance.

5 Year Summary

Analyze our financial, social, and environmental performance over the past five years.

Chart Generator

View our financial, social, and environmental performance in interactive charts, to see results customized to your interests.

Social Performance

Our people are our major asset and differentiator. With their core competencies we create social impact.


SAP Accounting powered by SAP HANA

Formerly called Smart Accounting software.

SAP Active Global Support (SAP AGS)

A global organization with more than 4,000 support engineers and developers that focuses on support offerings, helping companies manage the application lifecycle and optimize solution performance and consequently manage complexity, mitigate risks, and control costs. The services are available through seven strategically located global support centers and more than 30 local support centers.

SAP ActiveEmbedded

Enhanced engagement services for optimizing solutions and accelerating adoption of technologies without disrupting customer businesses.

SAP Adaptive Server Enterprise (SAP ASE)

A high-performance relational database management system for mission-critical, data-intensive environments. It ensures highest operational efficiency and throughput on a broad range of platforms. Key features include data encryption to protect from internal and external breaches, partitioning technology for better performance and easier maintenance, and virtualization and clustering capabilities for continuous availability and efficient use of resources. Formerly called SAP Sybase ASE.

SAP Afaria

A mobile device management solution that provides a single administrative console to centrally manage, secure, and deploy mobile data, applications, and devices. SAP Afaria simplifies the management complexities of a workforce on the go by making the data stored and transmitted by mobile devices secure.

SAP Anywhere

New solution from the SMB Solutions Group at SAP designed for smaller companies that need a seamless way to manage their customer interactions in a single front-office system. It is an affordable, easy-to-use solution that enables companies to deliver a consistent customer experience across all their digital marketing, sales, and commerce activities. 

SAP API Management

New cloud offering that helps customers manage their application programming interfaces; an on-premise edition is also available.

SAP Best Practices

Packages that provide proven methods and tools for organizations to implement best business practices in key areas and a range of industries using SAP software. The packages deliver methodology, documentation, and preconfiguration that enable rapid, reliable deployment with quick return on investment.

SAP Business All-in-One

Comprehensive and flexible business management solution targeted to midsize companies with up to 2,500 employees that are looking for a comprehensive, integrated industry-specific ERP solution with built-in best practices.

SAP Business ByDesign

Adaptable, cloud-based business suite ideally suited for SMEs and subsidiaries of large corporations, it is a complete, integrated suite that can run a whole enterprise – financials, human resources, sales, procurement, customer service, and supply chain. The latest versions enable partners and customers to extend the system capabilities or build cloud-based applications using SAP Business ByDesign Studio.

SAP Business One

Application designed especially for small businesses with up to 100 employees, providing a single, integrated solution for managing the entire business across financials, sales, customer relationships, purchasing, inventory, analytics, and operations.

SAP Business Suite

Software suite that helps companies build a comprehensive business process platform to run and perform better. The software supports core business operations ranging from supplier relationships to production, warehouse management, sales, and administrative functions, through to customer relationships. The main applications in the suite are SAP CRM, SAP ERP, SAP PLM, SAP SRM, and SAP SCM. SAP Business SuiteSAP Business SuiteSoftware suite that helps companies build a comprehensive business process platform to run and perform better. The software supports core business operations ranging from supplier relationships to production, warehouse management, sales, and administrativ..., SAP CRM, and SAP ERP are now available powered by SAP HANA.

SAP Business Suite 4 SAP HANA

See “SAP S/4HANA.”

SAP Business Suite powered by SAP HANA

In January 2013, SAP launched SAP Business SuiteSAP Business SuiteSoftware suite that helps companies build a comprehensive business process platform to run and perform better. The software supports core business operations ranging from supplier relationships to production, warehouse management, sales, and administrativ... powered by SAP HANA, a next-generation business suite that captures and analyzes data in real time on a single in-memory platform empowering customers to run their business in real time to transact, analyze, and predict instantly and proactively. The core applications in the suite now take advantage of SAP HANA for smarter innovations, faster business processes, and simpler interactions. 

SAP Business Warehouse (SAP BW)

Application of the SAP NetWeaver technology platform that provides a complete view of a company and the tools needed to make the right decisions, optimize processes, and measure strategic success, such as business-critical factors and benchmarks. Formerly called SAP NetWeaver Business Warehouse.

SAP BusinessObjects Business Intelligence solutions

Category of solutions designed to help optimize business performance and provide business insight by connecting people with information. The SAP BusinessObjects brand name was dropped in 2012 from all SAP offerings except for business intelligence. SAP BusinessObjects Business Intelligence suite comprises the majority of SAP BusinessObjects Business Intelligence solutions. See “analytics solutions from SAP.”

SAP Cloud for Customer

A cloud-based offering of CRM applications and tools developed for sales, service, and marketing teams that provides an overview of your end-to-end business, as well as deep customer insight and personalized engagement, so that they can deliver a relevant experience at every step of your customer’s journey. It also offers designed-in social collaboration to help transform social media conversations into business insight. The offering currently includes SAP Cloud for Sales, SAP Cloud for Service, SAP Cloud for Marketing, and SAP Cloud for Social Engagement solutions.

SAP Cloud for Financials

A cloud-based financial management solution with an intuitive, easy-to-consume interface and personalized information. It features embedded, dynamic analytics, enabling companies to achieve superior financial insight across the business. Customers can use the solution to drive streamlined, end-to-end compliant financial processes as well as real-time financial performance information for everyone in the business. It includes the solution formerly called SAP Financials OnDemand and is part of the SAP Cloud for Finance portfolio.

SAP Cloud for Planning

Cloud-based solution for all types of planning powered by SAP HANA. Formerly called SAP Cloud for Enterprise Performance Management.

SAP Cloud for Sales, SAP Cloud for Service, and SAP Cloud for Marketing

Cloud-based solutions targeted at sales, service, and marketing organizations with designed-in social collaboration to help transform social media conversations into business insight.

SAP Cloud for Social Engagement

Cloud-based solution that helps transform social media conversations into business insight. Marketing and customer service organizations can use it to better engage with customers to increase brand loyalty, manage reputational risks, and capitalize on opportunities.

SAP Cloud powered by SAP HANA

Term that refers to all of SAP and SuccessFactors offerings related to the cloud, including platforms, services, applications, technology, and infrastructure. It is not the name of a single offering or a category of solutions. SAP Cloud powered by SAP HANA comprises public cloud applications, managed cloud applications delivered via SAP HANA Enterprise Cloud, and a platform delivered as a service, SAP HANA Cloud Platform. SAP Cloud always refers to more than just solutions or applications. 

SAP Co-Innovation Lab

SAP location featuring a simulated, heterogeneous data center that incorporates hardware and infrastructure software from various vendors. The lab provides a hands-on environment for SAP, customers, and partners to innovate, accelerate, and showcase new business solutions and technologies collaboratively. Customers and partners can visit the lab to evaluate the latest SAP and partner solutions in a simulated, real-world infrastructure.

SAP Community Network

Online portal with nearly two million members in more than 200 countries, providing individuals with the opportunity to trade experience and insights, pursue business opportunities, and learn from each other. SAP offers distinct communities in the network that offer information, trusted resources, and co-innovation. See “Business Process Expert community,” “SAP Developer Network,” and “SAP University Alliances community.”

SAP CRM powered by SAP HANA

First SAP Business SuiteSAP Business SuiteSoftware suite that helps companies build a comprehensive business process platform to run and perform better. The software supports core business operations ranging from supplier relationships to production, warehouse management, sales, and administrativ... application powered by SAP HANA.

SAP Crystal Reports

Software that enables businesses to design interactive reports and connect them to virtually any data source.

SAP Crystal solutions

Integrated, affordable, and user-friendly family of offerings for reporting, dashboarding, presentation, and ad hoc analysis that can empower individuals in organizations of any size to discover and share insight for optimal decision making. With insight into every aspect of the business, companies can monitor performance, identify opportunities for growth, and transform how they run their businesses.

SAP Custom Development

SAP organization that specializes in building individual software solutions that address the unique needs of customers, and that fit seamlessly with existing SAP software. The organization draws on SAP innovations, especially SAP HANA, to deliver unmatched impact and value for specific customer use cases. See “custom development project.”

SAP Customer Relationship Management (SAP CRM)

Application that provides comprehensive software support to help marketing, sales, and service professionals obtain complete customer intelligence that they can leverage to manage customer relationships and customer-related processes effectively. SAP CRM can enable multichannel customer interactions, including mobile smartphones, the Internet, and social media and also offers a communications infrastructure that is designed to help connecting with other users anytime, anywhere. SAP offers CRM applications in both on-premise and on-demand deployment models.

SAP Data Management

Portfolio that replaces and extends the concept and previously named offering of SAP Real-Time Data Platform. It refers to the data management capabilities in the following offerings, which are still available as individual offerings: SAP HANA; SAP ASE; SAP IQ; SAP SQL Anywhere; SAP ESP; SAP Replication Server; SAP PowerDesigner; SAP Control Center, SAP PowerBuilder, and SAP Data Services. Together, these allow users to access, store, and capitalize on Big Data to support business decision making in real time.

SAP Developer Network

Part of SAP Community Network, this online community offers deep technical content and expertise for SAP developers, analysts, consultants, and administrators. 

SAP EcoHub

Online solution marketplace that centralizes information about SAP and partner solutions – and includes features such as feedback, ratings, and demos to help discover, evaluate, and buy solutions to complement an investment in SAP software.

SAP Ecosystem & Channels

See “Global Partner Operations.”

SAP Education

An organization with more than 1,000 resources on global scale that provides a complete and high-quality enablement offering across the entire customer lifecycle for all target audiences (business users, project teams, customers, partners, and so on). The comprehensive portfolio of educational products and services leverages a multimodal offering (on-site, e-learning, and virtual classrooms) to accelerate enablement and reduce cost and certifications paths to help ensure enablement quality.

SAP Enterprise Portal

Intranet or corporate portal that provides easy access to business processes and information, social collaboration, and content management across various consumption channels and helps customers implement business-to-employee, partner, and consumer scenarios. Formerly called SAP NetWeaver Portal.

SAP Enterprise Support

Services that provide proactive support in addition to all features of SAP Standard Support services. These proactive support services encompass tools, processes, and services that enable continuous improvement, holistic application lifecycle management for continuous innovation, business and operational process improvements, and levers to address the total cost of operation (TCO). 

SAP Environment, Health & Safety Management (SAP EHS Management)

An application that supports sustainability initiatives – enabling companies to manage EHS operational, financial, and reporting risks holistically across their facilities and extended business network. As an integral part of SAP Business SuiteSAP Business SuiteSoftware suite that helps companies build a comprehensive business process platform to run and perform better. The software supports core business operations ranging from supplier relationships to production, warehouse management, sales, and administrativ..., the application systematically embeds EHS requirements and tasks directly into enterprise business processes, reinforcing compliance and risk reduction across global operations.


Application designed to optimize business and IT processes by reducing IT complexity, increasing adaptability, and delivering more IT value at a lower cost than traditional ERP solutions. It can support mission-critical, end-to-end business processes for finance, human capital management, asset management, sales, procurement, and other essential corporate functions. SAP ERP can also support industry- specific processes by providing industry-specific business functions that can be activated selectively via the switch framework, keeping the application core stable and helping ensure maximum performance.

SAP ERP powered by SAP HANA

The second SAP Business SuiteSAP Business SuiteSoftware suite that helps companies build a comprehensive business process platform to run and perform better. The software supports core business operations ranging from supplier relationships to production, warehouse management, sales, and administrativ... application powered by SAP HANA.

SAP Event Stream Processor (SAP ESP)

A high-performance complex event processing engine designed to analyze streams of business event information in real time. Formerly called SAP Sybase ESP.

SAP Executive Board

The official governing body of SAP, overseeing and deciding on the activities of the company. Subject to the requirements of stock corporation law, the SAP Executive Board is committed to the interests of SAP and bound by company policy. It provides the SAP Supervisory Board with regular, prompt, and comprehensive reports about all essential issues of business, corporate strategy, and potential risks. Membership in the SAP Executive Board is part of the official titles for these board members.

SAP Financing

Service that helps companies invest in SAP solutions implemented by a strategic partner of SAP: Siemens Financial Services GmbH (SFS). SFS targets the financing service chiefly at midsize companies. Depending on local conditions, the SFS plan leases solutions to customers and provides loan finance. 

SAP Fiori

First developed as a set of extensible HTML5 apps specific to key user roles, offering a seamless user experience across devices using responsive design principles. SAP Fiori apps target all employees of existing SAP customers, addressing the most common business functions, such as workflow approvals, information lookups, and self-service tasks. In May 2014, SAP Fiori also became the new user experience (UX) for SAP software. Based on modern design principles, it represents a consumer-like, consistent experience across devices, including tablets and smartphones. 

SAP for Aerospace & Defense (SAP for A&D)

Solution portfolio specifically designed to meet the needs of the aerospace and defense industry. It offers capabilities for maintenance, repair and overhaul, airline operations, defense, manufacturing, contract and program management, and business acquisitions. 

SAP for Automotive

Solution portfolio designed to meet the specific needs of the automotive industry. Its capabilities help link complex business processes into a logical flow, maximizing efficiency and profitability and satisfying customers’ expectations. 

SAP for Banking

Solution portfolio that enables banks to obtain all customer information at a glance and offers a full complement of high-performance capabilities for strategic planning, financial accounting, costing, and enterprise-wide control. It also features key industry-specific applications for profitability management, risk management, customer relationship management, and integrated customer account systems. 

SAP for Chemicals

Solution portfolio that delivers support for specific processes and tools that chemical companies require. Industry-specific capabilities include recipe management, batch management, and version control.

SAP for Consumer Products

Solution portfolio that supports the integration of every step of the consumer product value chain – from suppliers to consumers. Key capabilities include mobile and Internet sales, trade promotion management, inventory management, brand and channel management, and demand signal management.

SAP for Defense & Security

Solution portfolio that offers a variety of capabilities that meet the critical needs of the defense and security sector. Key industry-specific capabilities include acquisition and materials management; force planning; maintenance, repair, and overhaul (MRO); personnel and organization; infrastructure management; planning and support for deployed operations; in-service support; and line maintenance.

SAP for Engineering, Construction & Operations (SAP for EC&O)

Solution portfolio designed to meet the specific requirements of project-oriented enterprises that offers capabilities for industrial plant construction, construction of commercial and private buildings, and shipbuilding.

SAP for Healthcare

Solution portfolio for hospitals and clinics to manage a variety of required administrative and clinical processes.

SAP for High Tech

Solution portfolio that meets the demands of high-tech industries, including RosettaNet support. 

SAP for Higher Education and Research (SAP for HE&R)

Solution portfolio that supports organizational processes and unique needs of public and private universities, multicampus institutions, research agencies, and medical colleges, including campus management, grants management, student life-cycle management, financials, operations, human capital management, procurement, analytics, research, and asset management. 

SAP for Industrial Machinery & Components (SAP for IM&C)

Solution portfolio that coordinates the entire scope of business activities (estimating, order entry, project management, and production planning) for the industrial sector and supports areas ranging from maintenance and services to billing and profitability analysis.

SAP for Insurance

Solution portfolio that integrates steps in the insurance business process, including capabilities for customer contact, policy and product management, collections and disbursement, and claims management.

SAP for Life Sciences

Solution portfolio that meets the requirements of pharmaceutical, biotechnology, and diagnostics companies, as well as manufacturers of medical devices and products.

SAP for Media

Solution portfolio that supports processes specific to the media industry with capabilities that include sales and distribution, advertising management, product development, and intellectual property management.

SAP for Mill Products

Solution portfolio for manufacturers of building materials, the paper and timber industry, metal and primary metal producers, and textile and furniture manufacturers. 

SAP for Mining

Solution portfolio that supports processes specific to the mining industry, including mining operations and asset performance; sales and supply chain management; operational risk and compliance; as well as human resources; finance; procurement; and IT management.

SAP for Oil & Gas (SAP for O&G)

Solution portfolio that meets the demands of oil and gas companies of all sizes. 

SAP for Professional Services

Solution portfolio that delivers integrated tools, best practices, and support for automated processes designed specifically for the demands of the professional services industry, including management consultancies as well as accounting and legal firms. 

SAP for Public Sector

Solution portfolio for public administration, providing an electronic framework that enables online communication through various applications for the public, government authorities, and related entities. 

SAP for Retail

Solution portfolio that offers multichannel applications designed specifically to provide the best retail services to a large customer base. 

SAP for Sports & Entertainment

Solution portfolio that comprises solutions for sports teams, leagues, and venues, designed to help them deepen fan engagement, drive on-field performance, and optimize business efficiency.

SAP for Telecommunications

Solution portfolio that provides telecommunications enterprises of all types and sizes a range of industry-specific capabilities, including support for convergent invoicing and contract accounting. 

SAP for Transportation & Logistics

Solution portfolio that covers the unique business needs of postal services, railways, airlines, and toll collection companies, as well as logistics service providers, to optimize supply chain and planning. 

SAP for Utilities

Solution portfolio for all supply and energy industries, with capabilities ranging from call centers and Internet communications to consumption billing.

SAP for Wholesale Distribution

Solution portfolio that addresses the needs of midsize and large wholesale distribution businesses in a wide range of segments. Industry-specific capabilities support new business models and strategies that meet the needs of an important supply sector.

SAP Ganges

Name of a solution evolving from an SAP project that focused on improving the IT infrastructure of microbusinesses (small, usually family-owned shop selling groceries and other sundries). Solution includes software for POS devices as well as services provided to retailers, distributors, wholesalers, and manufacturers. The services also include providing banks with reporting that supplements credit worthiness for retailers. Solution is currently only available for the Indian market.

SAP Gateway

A technology framework enabling exposure and simplified access to SAP software from any device or environment using standard, open protocols. It opens data and processes running on SAP applications for software developers to create apps in different environments and devices to engage many more business consumers. Formerly called SAP NetWeaver Gateway.

SAP Global Managing Board

The SAP Global Managing Board was established in May 2012 in addition to the SAP Executive Board and allows SAP to appoint a broader range of global leaders to help steer the organization. It comprises members of the SAP Executive Board and selected additional executives, and has advisory and decision-supporting functions for the SAP Executive Board. Per definition, all members of the SAP Executive Board are members of the SAP Global Managing Board.


Flexible, data-agnostic, in-memory platform that helps organizations analyze their business operations, using huge volumes of detailed transactional and analytic information from virtually any data source. The platform provides the foundation for innovative applications that take advantage of an in-memory database and calculation engine, allowing customers to conduct complex planning, forecasting, and simulation based on real-time data.

SAP HANA Cloud Platform

An open cloud platform that is the foundation for running applications and analytics today and allows developers to build custom applications in the cloud as either stand-alone or connected to on-premise solutions. It includes infrastructure, application, and database services in a subscription model. This platform allows developers from SAP, customers, partners, and independent software vendors to build applications in the cloud with infrastructure, database, and application services using in-memory technology and the acceleration provided by SAP HANA. Separately licensed, SAP HANA Cloud Platform is part of SAP Cloud powered by SAP HANA.

SAP HANA Enterprise Cloud

This service enables customers to access solutions in the cloud. It contains managed cloud applications, in-memory infrastructure, managed services, and through an additional license, SAP HANA Cloud Platform, to build custom applications in the cloud. On-premise applications from SAP can be delivered to customers via SAP HANA Enterprise Cloud. 


Umbrella term for a group of analytics foundations for SAP HANA, specific to an industry or for a particular software (SAP HANA Live for Event Management, SAP HANA Live for SAP CRM), and so on, as well as a browser (SAP HANA Live Browser).


Deployment of SAP HANA certified for productive use on the Amazon Web Services Cloud. SAP HANA One can be deployed for production use with small data sets, in minutes, opening a door to starter projects from customers, ISVs, and startups.


An analytics server designed specifically for advanced analytics, data warehousing, and business intelligence environments. Able to work with massive volumes of structured and unstructured data, it is ideally suited to take advantage of Big Data opportunities by discovering more accurate insight into business performance and market dynamics. Formerly called SAP Sybase IQ.


Social software platform that includes the former SuccessFactors Jam, SAP StreamWork, and new software. It enables sales teams and internal experts to socially connect and communicate with customers in the context of each opportunity. Customers can also easily provide feedback and share what is important to them to strengthen relationships.

SAP Learning Solution

Portfolio of learning tools including a learning portal, learning management system, authoring tools, and content management system. Individual training and strategic personnel development are supported in the solution. 

SAP Lumira

Data visualization software that helps connect, access, and visualize data without a single line of code.

SAP Managed Services

Organization and offerings that enable SAP customers to access SAP applications and that provide the infrastructure required. In this way, solutions are ready to use and can be adapted to customers’ growing requirements. 

SAP Manufacturing

Solution for managing manufacturing operations with embedded lean manufacturing and Six Sigma principles. It provides capabilities for planning, execution, quality, maintenance, as well as environment, health, and safety. 

SAP Match Insights

An showcase on-premise solution developed as part of a customer co-innovation project for the German Soccer Association (DFB). The solution was available for DFB coaches and players in a pilot trial during the preparation phase and throughout the 2014 FIFA World Cup in Brazil. The solution enables members across the DFB team to analyze players' and teams' performances in individual matches using streamed video from the match combined with analytics powered by SAP HANA.

SAP MaxAttention

Support option with a full range of services customized for individual customer needs and covering all stages of an SAP solution’s lifecycle, driven by an on-site technical quality manager.

SAP Mobile

Category term used to communicate all SAP mobile offerings together. These include any type of mobile apps, solutions, technology, or platform (including SAP Mobile Platform), as well as solutions extensions and rapid-deployment solutions and any Sybase-related products.

SAP Mobile Platform

A platform of mobile capabilities and technology that bundles three existing offerings under one name (Sybase Unwired Platform, Sybase Mobiliser, and a Syclo offering named Agentry). SAP Mobile Platform is offered in enterprise or consumer editions and each edition is available as either an on-premise or a cloud version.

SAP Month of Service

Held in October, SAP’s signature corporate volunteerism effort offers SAP employees around the world opportunities to come together to support social change in their communities.

SAP NetWeaver

A comprehensive technology platform designed to efficiently develop, run, and extend business applications. SAP NetWeaver provides foundation and enterprise software, including the SAP Business Warehouse application, and the SAP NetWeaver Application Server, SAP Enterprise Portal, and SAP Process Orchestration components. It facilitates the easy integration of SAP software with heterogeneous system environments, third-party solutions, and external business partners. See “technology platform.”

SAP NetWeaver Application Server (SAP NetWeaver AS)

Component of SAP NetWeaver that provides support for platform-independent Web services, business applications, and standards-based development based upon key technologies such as Java and ABAP. 

SAP NetWeaver Business Intelligence

See “SAP Business Warehouse.”

SAP Notes

Tool that provides instructions on how to remove known errors from SAP software, including a description of the symptoms, cause, and location of the errors.

SAP ONE Service

A single channel for SAP support and maintenance customers to access all SAP support delivery engagements that come with SAP MaxAttention and SAP ActiveEmbedded offerings.

SAP ONE Support

A program to simplify the delivery and consumption of support and maintenance for a growing portfolio of solutions from both SAP and acquired companies. The program provides customers with comprehensive and harmonized support, regardless of whether their SAP solutions operate on premise or in the cloud.

SAP PartnerEdge

Global, partner-to-partner business collaboration network where SAP partners can share expertise, development capabilities, solutions, and knowledge to extend their market reach. In late 2012, SAP’s extranet for partners, SAP Channel Partner Portal, merged with SAP PartnerEdge. The combined site, available at www.sappartneredge.com now gives partners access to information, product and business news, tools, training, and business resources to order products. Partners can also manage their relationship with SAP and collaborate with other SAP partners through SAP PartnerEdge.

SAP Pinnacle Award

Annual partner recognition awarded to SAP partners in various categories.

SAP PowerBuilder

Application development tool for creating high-performance, data-driven business applications with advanced visual user interface design. Formerly called SAP Sybase PowerBuilder.

SAP PowerDesigner

Business process and data modeling software and metadata management solution for data architecture, information architecture, and enterprise architecture. Available in enterprise editions tailored to data architects or business analysts. Formerly called SAP Sybase PowerDesigner.

SAP Premier Customer Network

Exclusive SAP community of top industry leaders representing some of the world’s largest and best-run businesses. For these premier customers, SAP aims to simplify and tailor the partnership toward the unique needs of each customer by proactively assembling the best talent and synchronization across all SAP lines of business (product development, sales, services, support, and marketing) globally.

SAP Product Lifecycle Management (SAP PLM)

Application that helps companies manage, track, and control all product-related information over the complete product and asset lifecycle as well as throughout the extended supply chain. SAP PLM is designed to facilitate creativity and to free the process of product innovation from organizational constraints. 


Business software for mainframe computers launched by SAP in 1979; precursor to SAP R/3.


Business software for client/server environments launched by SAP in 1992 with enterprise software components for human resources, logistics, financials, sales and distribution, and others; precursor to SAP ERP. 

SAP Ramp-up

Program SAP uses to introduce new application releases on the market to selected customers during the restricted shipment phase.

SAP Rapid Deployment Solutions

Packages of preconfigured software and predefined services with content including best practices, templates, tools, and business user enablement with predetermined scope, time, and costs. Because the solutions are installed quickly, customers can benefit from crucial software functionality within as little as 12 weeks, helping lower the total cost of implementation and giving customers immediate and tangible value.

SAP Replication Server

Software that moves and synchronizes data in real time, allowing companies to gain better use of application data and to create reports without affecting operational systems. Administrators can set up redundant disaster recovery sites and distribute, consolidate, and synchronize data across multiple platforms. Formerly called SAP Sybase Replication Server.

SAP Resolve

A new help desk program for SAP partners to manage customer support problems and queries.

SAP road maps

Available for industries, lines of business, and technology, SAP road maps highlight the SAP solutions available today, planned innovation, and the SAP vision for the future.


A family name for SAP’s next-generation business suite offered exclusively on the SAP HANA platform, with on-premise and cloud deployment options. Also known by its full name SAP Business SuiteSAP Business SuiteSoftware suite that helps companies build a comprehensive business process platform to run and perform better. The software supports core business operations ranging from supplier relationships to production, warehouse management, sales, and administrativ... 4 SAP HANA. 

SAP Safeguarding

Project-based support option that helps customers manage risks and enable the technical robustness of SAP solutions during implementation, upgrade, and operations. 

SAP Service and Support

Service and support from SAP helps customers derive value from their SAP solutions in a fast, cost-effective, and predictable way. The SAP Service and Support portfolio includes a variety of named services and support offerings including SAP MaxAttention, SAP Safeguarding, SAP Enterprise Support, and others.

SAP Service Marketplace

Extranet platform that offers capabilities for collaboration between SAP, customers, and partners. The extranet provides central access and guided navigation to SAP’s complete product listing with support, maintenance, and upgrade information. 

SAP Simple Finance

A global financial solution powered by SAP HANA offering a complete choice of deployment (cloud, on premise, hybrid). For customers who choose to deploy SAP Simple Finance in the cloud, SAP offers SAP HANA Enterprise Cloud as a managed service, available via full subscription.

SAP Smart Business

Cockpit dashboards that enable users to quickly aggregate data, perform analytics, and gain insights into KPIs related to various corporate functions. A variety of options are available for specific use cases/roles including accounts payable, event management, financial close, purchasing, and other corporate functions. 


Interoperability services that simplify the deployment and delivery of inter-operator messaging over incompatible networks, protocol stacks, and handsets among mobile operators worldwide. Messages are delivered through a secure operator-grade messaging platform, with advanced protocol conversion, routing, queuing, and transcoding capabilities.

SAP Solidarity Fund

The SAP Solidarity Fund e.V. was set up by SAP employees as an immediate response to the terrorist attacks on September 11, 2001. The goal of this charitable association was to help people – as a result of a natural disaster, for example – quickly and with minimum bureaucracy. The activities of the SAP Solidarity Fund are made possible mainly through contributions from SAP employees and people associated with SAP. Since its foundation, the SAP Solidarity Fund has managed to make more than €2 million available for various projects.

SAP Solution Explorer

A customer-facing self-service tool that helps users find the business management software solutions they need from SAP to operate profitably, adapt continuously, and grow sustainably. Content includes value maps and executive summaries for all SAP-supported lines of businesses, industries, technology, and selected topics.

SAP Solution Manager

Application management solution that enables customers to manage their SAP and non-SAP applications better. With SAP Solution Manager, customers can centralize, enhance, automate, and improve the management of their entire system landscape, thus reducing total cost of ownership. The solution includes features such as diagnostics, testing, root cause analysis, and solution monitoring. 

SAP solutions for customer engagement and commerce

Category of solutions that help businesses create experiences that engage customers like never before and can lead to more effective marketing promotions, increased revenue share of new customers, reduced customer churn, increased revenue growth, and improved cart-to-order conversion rate. 

SAP solutions for enterprise information management (EIM)

Category of solutions that help you deliver integrated, accurate, and timely data across your enterprise. 

SAP solutions for enterprise performance management (EPM)

Category of solutions that helps companies improve performance, organizational agility, and decision making. 

SAP solutions for fan engagement

Category of solutions to help sports teams and entertainment venues interact with their fans to drive engagement and revenue.

SAP solutions for governance, risk, and compliance (GRC)

Category of solutions that provide organizations with a real-time approach to managing GRC across heterogeneous environments. 

SAP solutions for small businesses and midsize companies

Category of solutions that combine business management and business intelligence software for small and midsize enterprises (SMEs). It currently includes SAP Business All-in-One solution, SAP Business One application, and SAP BusinessObjects Edge solutions. As with large enterprises, these firms seek to streamline business processes, cut costs, drive growth, and increase profitability by receiving the right information at the right time – across all operations.

SAP solutions for sustainability

Category of solutions that helps companies measure sustainability key performance indicators; energy and carbon management; and environment, health, and safety. SAP solutions for sustainability help organizations tackle energy consumption and greenhouse gas emissions, as well as support efforts in product safety, healthcare, and sustainability performance management.

SAP SQL Anywhere

A mobile, embedded, and cloud-enabled fully relational database that is embedded in more than 10 million installations worldwide, from laptops to tablets to smartphones. Formerly called SAP Sybase SQL Anywhere.

SAP Standard Support

Support option offering a reliable response to technical disruptions and for maintaining system health and integrity. This basic support offering features including updates, problem resolution, knowledge transfer, quality management, and more to keep IT landscapes up-to-date and stable. 

SAP Startup Focus

Program that offers a variety of resources for young companies including technology, training, technical advice and valuable go-to-market support. It serves as a development and growth accelerator that provides an integrated approach for startups to innovate on the SAP HANA platform.

SAP StreamWork

See “SAP Jam.”

SAP Supplier Relationship Management (SAP SRM)

Procurement application that helps organizations in all industries improve their centralized sourcing and contract management and interact with suppliers through multiple channels. SAP SRM is designed to accelerate and optimize the entire end-to-end procure-to-pay process by supporting integrated processes and by enforcing contract compliance, which can result in realizable savings.

SAP Supply Chain Management (SAP SCM)

Application that helps companies adapt their supply-chain processes to a rapidly changing competitive environment. SAP SCM helps transform traditional supply chains from linear, sequential processes into open, configurable, responsive supply networks in which customer-centric, demand-driven companies can monitor and respond more smartly and quickly to demand and supply dynamics across a globally distributed environment. 

SAP TechEd

Annual technical education conference that encompasses a broad scope of topics and audience, focusing on technology with an emphasis on collaboration and hands-on workshops.

SAP University Alliances

Program that introduces students to the exciting technologies shaping business today, and designed to connect students around the world interested in SAP solutions, careers, and research opportunities. Students participate in classroom sessions, app development, networking opportunities, events, and more. As part of SAP Community Network. the SAP University Alliances community provides connections between university leaders and students, SAP customers and partners, and SAP internal experts.

SAP User Group Executive Network (SUGEN)

In 2007, SAP initiated a program that encouraged all SAP user groups to share their expertise and recommended practices with the wider user-group community. It kindled some valuable discussion, which, in the end, is good for all SAP stakeholders. An umbrella organization, SUGEN embraces 12 national SAP user groups with the shared aim of defining priorities and agreeing on plans of action to bring greater focus to the dialog between SAP and its user groups on the global plane. 

SAP Ventures

see “Sapphire Ventures.”

SAP Web Channel Experience Management

An application that SAP developed to address companies’ needs to deliver an integrated and consistent customer experience over the Internet. The software allows organizations to deploy state-of-the- art Web shops, fully integrated with their back-end order management and inventory systems. This next generation e-commerce solution also brings together e-marketing, sales, online self-service, and social customer conversations on a single platform to provide a one-stop, synchronized Web customer experience. Formerly called SAP Sybase PowerBuilder.


SAP’s signature business technology event and the largest SAP customer-driven conference is held annually in several locations around the globe. The global event in the United States is co-located with the Americas’ SAP Users’ Group (ASUG) annual conference. Attendees discover new initiatives, solutions, products, and services, as well as unique access to the latest business strategies and industry best practices from SAP customers, partners, executives, and industry experts to help them drive business results across all levels.

Sapphire Ventures

New name of independent venture firm spun off from SAP, providing the agility of a start-up while allowing companies to tap into SAP’s global enterprise ecosystem of customers and partners. The firm partners with outstanding entrepreneurs and venture firms worldwide to build industry-leading businesses. Formerly called SAP Ventures.

Scope 1 (emissions)

Direct greenhouse gas emissions from sources that are owned or controlled by the reporting company, for example, fuel burned in corporate cars.

Scope 2 (emissions)

Indirect greenhouse gas emissions from consumption of purchased electricity, heat, or steam.

Scope 3 (emissions)

Indirect emissions that are a consequence of the activities of the reporting company, but occur from sources owned or controlled by another company, such as business flights.

SMB Solutions Group

New business unit created at SAP in 2014 responsible for the go-to-market strategy and development of innovative solutions for the small and midsize business (SMB) market, comprising companies with <500 employees only. Includes all corporate areas (marketing, sales, and development) responsible for SAP Business ByDesign, SAP Business One, and the new SAP Anywhere front-office solution for small businesses. See “SAP Anywhere.”

software and software-related services (SSRS)

SAP reports revenues in software and software-related services (SSRS), which encompasses software, support, subscription, and other software-related service revenue. 

software as a service (SaaS)

Software that is provided literally “as a service.” Software applications are delivered and managed remotely over a secure Internet connection and a standard Web browser. Access is charged on a subscription basis usually on a dedicated time basis and with expandable feature access options. Typically a defined level of support is included. See “cloud computing.”


SAP solutions enable a customer to meet a challenge or take advantage of an opportunity and are built or assembled by flexibly combining SAP applications and other SAP software. The solutions may include support for best business practices and be aided by consulting and ongoing support. They may also be enhanced or extended by SAP partner applications and services.

solution extensions

Developed by independent partners, solution extensions integrate easily with SAP software, offering customers cross-solution and cross-industry functions that complement SAP software. These select third-party offerings are branded with “SAP,” and sold and supported by SAP and partners. 

standard-related custom development project (SCDP)

Customer-specific development with a contractually binding commitment for at least a partial retrofit. 


Acquired by SAP in 2013, the company operates as an independent business under the name “SuccessFactors, an SAP company.” 

SuccessFactors Compensation

As part of SuccessFactors HCM Suite, this solution helps companies create a more simplified compensation plan management with more accurate budgeting and reduced risk. With performance data is calibrated across the company to ensure fairness and employee retention, insight for total employee compensation analysis and assurance that budgets are used wisely, companies can retain top performers. Risk can be significantly reduced with improved audit compliance. 

SuccessFactors Employee Central

The foundation of the SuccessFactors HCM Suite of solutions, Employee Central is a next-generation core HR software delivered securely as a service from the SuccessFactors cloud. It offers one global system of record, complete workforce overview combining HR and talent data, powerful analytics, and social collaboration fine-tuned to meet local needs. It is currently available in 10 countries. An additional offering specifically for payroll was launched in 2013 called SAP SuccessFactors Employee Central Payroll.

SuccessFactors HCM Suite

Suite of HR solutions for talent management, core HR, collaboration, and workforce analytics. The cloud-based suite provides solutions to bridge the gap between strategy and execution with tools to hire, reward, and develop the right people with the right skills to grow a business sustainably. Formerly called SuccessFactors Business Execution Suite (SuccessFactors BizX Suite).

SuccessFactors Learning

As an integrated part of SuccessFactors HCM Suite, this solution helps companies transform how a workforce learns by combining formal, social, and extended learning with content management, reporting, and analytics, available from an office or on a mobile device. 

SuccessFactors Workforce Analytics

As part of SuccessFactors HCM Suite, this solution helps companies get the insights they need to make strategic workforce decisions by finding answers to key questions about workforce challenges and how to solve them. 

support package

Bundle of software corrections compiled periodically and available for ABAP or Java programming languages.

support release

Release offered after the beginning of the unrestricted shipment phase – if required – that contains a collection of all previously available support packages. 


For SAP, sustainability is the ability to manage economic, social, and environmental risks and opportunities holistically for increased profitability. It contributes to our vision to help the world run better and improve peoples’ lives. SAP is committed to fully integrating sustainability into our strategy and business model and in this way the company pursues a corporate strategy that is sustainable rather than a stand-alone sustainability strategy.


Company acquired by SAP in 2010, broadening the SAP portfolio for enterprise mobility, introducing a complete mobile platform and mobile solutions that enable customer access to data stored in SAP software and systems from anywhere and from any device.


Company acquired by SAP in 2012. Former Syclo solutions extend SAP ERP and SAP CRM for mission-critical work on the go and out in the field. They offer a quick, flexible, reliable path to mobilizing asset management, field service, inventory/warehouse, and sales, regardless of language, user type, device selection, or connectivity.

systems integrator (SI)

Company focused on integrating IT systems and providing related consulting. This is a classic channel used by large software vendors, large hardware vendors, and original equipment manufacturers.